Refund Policy
Last updated: 6 September 2026
Please read this policy carefully to understand how platform listing fees, service activations, and potential refunds operate on Lokly.
1General Non-Refundable Fee Policy
Once a service listing has been successfully created and activated, the applicable listing and platform activation fee is generally non-refundable, because the platform service has been initiated and the listing becomes available to potential customers immediately.
2Separation of Platform Fees & Direct Services
The listing fee is not a payment for any actual service. The price, timeline, quality, and direct payment for any underlying service are decided exclusively and directly between the customer and the service provider.
Included Service Categories Examples:
3No Income Guarantee & Zero Direct Commissions
No Inquiry Guarantee
Lokly does not guarantee that a listing will receive a customer request, booking, call, or minimum income.
Zero Commissions Charged
Lokly does not charge any commission on payments made directly by customers to service providers.
4Eligible Circumstances for Refund Review
Refunds may be considered in specific technical or legal situations such as:
Refund requests, where applicable, may be reviewed and verified by Lokly based on verified transaction and system logs.
Provider Acknowledgment
By purchasing a listing, the service provider acknowledges that the payment is solely for a platform listing and activation service and is not an advance payment for any customer service.
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